Return & Refund Policy

Return & Refund Policy

Introduction

Welcome to our e-commerce website. We are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the process for returning and refunding products purchased from us. Please read this policy carefully.

Return Eligibility

We accept returns under the following conditions:

1. Return Timeframe: A return request must be initiated within 7 days of receiving the product.
2. Product Condition: The product must be unused, in its original packaging, and in the same condition as received. Tags, labels, and original packaging must be intact.
3. Exceptions: The following products are not eligible for return:
   • Personalized or custom-made items.
   • Hygiene products (e.g., undergarments, cosmetics, etc.), unless defective.
   • Digital products or software that have been used or activated.

Refund Process

1. Return Request: To initiate a return, visit the "My Account" section on our website or contact our customer service team (Email: support@yourwebsite.com, Phone: +91-XXXXXXXXXX).
2. Product Return: Once the request is approved, you must ship the product back to our designated address. Shipping costs will be borne by the customer unless the product is defective or incorrect.
3. Inspection: Upon receiving the product, we will inspect its condition. If it meets our policy criteria, the refund process will begin.
4. Refund Timeline: Refunds will be processed to the original payment method within 7-10 working days. Shipping and delivery charges are non-refundable.

Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery. In such cases:

• We will provide free return and replacement or a full refund.
• Please provide photos of the product and order details to expedite the process.

Cancellation Policy

• Order Cancellation: You may cancel your order before it is shipped by contacting our customer service team.
• If the order has already been shipped, you must follow the return process.

Contact Information

For any questions or assistance with the return/refund process, please reach out to us:

• Email: support@yourwebsite.com
• Phone: +91-XXXXXXXXXX
• WhatsApp: +91-XXXXXXXXXX
• Address: [Your Business Address]

Important Notes

• This policy applies only to products purchased through our website (www.yourwebsite.com).
• We may update this policy from time to time. Please check our website for the latest version.