Purchase Protection

What is Covered?

Our Purchase Protection program offers coverage for the following scenarios:

• Orders that are not delivered within the estimated delivery timeframe.
• Items that arrive damaged or are significantly different from their description.
• Unauthorized transactions made through your Locie account.

How It Works

Follow these steps to take advantage of our Purchase Protection program:

1. Ensure you have used Locie's secure payment methods when placing your order.
2. If an issue arises, contact the seller directly to resolve the matter.
3. If the issue is not resolved, file a claim through our Support Center within 30 days of delivery.
4. Our team will investigate the claim and provide a resolution within 7-10 business days.

How to File a Claim

If you encounter an issue with your purchase, here’s how you can file a claim:

• Log in to your Locie account and navigate to the Order History page.
• Select the order in question and click on Report an Issue.
• Provide details about the issue, including any supporting evidence (e.g., photos or receipts).
• Submit your claim for review.

Exclusions

While we strive to offer comprehensive protection, certain situations may not be covered, such as:

• Items purchased outside the Locie platform.
• Damage caused by improper use or handling after delivery.
• Claims filed beyond the allowed timeframe.

Need Assistance?

Our dedicated support team is here to help. If you have any questions about Purchase Protection, feel free to reach out to us:

• Email: protection@locie.com
• Phone: Call us at 1-800-LOCIE-HELP
• Live Chat: Access our Support Center for instant assistance.